ABOUT: IT-Simplified is an IT Managed Solution Provider (MSP) based out of Summerville, SC. Founded in 2013, IT-Simplified specializes in cost effective solutions for Veterinary clinics (1-100 users). IT-Simplified utilizes Automation to achieve reliability, efficiency, and satisfaction for their client base, and expects all employees to fully embrace the concept of if an issue occurs more than once, all attempts should be made to automatically remediate that issue in a proactive manner.
Job Description: A IT-Simplified Technician is the primary interaction point for all Clients. The technician shall make use of both remote and on premise work to effectively address all client support/technical issues in a polite, professional, and friendly matter. Education of the clients is REQUIRED – an educated end user is less likely to cause unintentional failures, thereby increasing both client satisfaction and contract margin. Driving to and from client buildings is REQUIRED.
The position is a 8am – 5pm SALARIED position, with some work on Saturday’s during the 10am-4pm range required as needed by client base.
- Remote and Face to Face troubleshooting and support.
- Interaction with End users and management personnel at client sites.
- 3rd party (ISP, Phone, Software Vendor) case management and troubleshooting.
- Desktop, Printer, Network equipment, and server equipment support, diagnosis, repair, replacement and installation.
- Ability to lift 50 pounds.
- Ability to drive to and from client buildings in a safe and legal manner.
- Customer Service Skillset REQUIRED: Etiquette, Grammar, Documentation, Good listening skills, Ability to explain technical issues in a non-technical manner.
- Track time, manage service tickets, and document fixes performed.
- Strong Microsoft Desktop Support Skillset (Microsoft MCP 70-680 or newer OS required/within 180 days of hire).
- Knowledge of Hardware/Software support (CompTIA A+ current certification required/within 45 days of hire).
- Microsoft Server Operating Systems Knowledge desirable (2008r2/2012r2).
- Microsoft SQL / Microsoft Exchange Knowledge highly desirable.
- Cloud Services Knowledge/support desirable.
- A strong concept of networking technologies required.
- Cisco knowledge a benefit.
- Knowledge of LABTECH/AutoTask systems a Major Benefit!
- Pay based on experience. Salary will be from $32000+
- $50/pay period taxed Fuel reimbursement.
- Retirement after 2 years’ service: 2% Gross Salary match if employee contributes >= $1.00/yr into SIMPLE IRA.
- Education Reimbursement and Raises for qualified items.
- Raises given annually based on the meeting of employee goals/metrics.
Interested? Apply with IT-Simplified today. Send your resume along with references to firstname.lastname@example.org.